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How We Handle Your Account Information

We collect what we need to run your account, process bKash and Nagad payments, and keep your login secure. You control your data — request a copy, ask us to update it, or close your account anytime through the support channels below.

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Okbag How We Handle Your Account Information
DATA SECURITY

How We Protect Your Information

We encrypt payment details when you deposit via bKash or Nagad so your wallet PIN and account number never reach our servers in plain text. Session cookies expire after you log out, and failed login attempts lock your account temporarily to block unauthorized access.

Payment Encryption

When you confirm a bKash or Nagad deposit, the transaction moves through an encrypted channel that keeps your wallet PIN and mobile banking credentials private. We see only the final confirmation code and amount.

Session Cookies

Cookies keep you logged in while you switch between slots, live tables and the sportsbook. They expire when you close the browser or tap log out, so shared devices do not stay signed in.

Account Verification

Withdrawals trigger a verification step where we check your registered mobile number against the wallet name. This stops unauthorized payout attempts even if someone guesses your password.

Data Retention

We keep transaction records and game logs while your account is active and for a defined period after you close it, so we can resolve disputes or answer support questions about past bets and payouts.

PRIVACY SUPPORT

How to Reach Us About Your Data

Questions about what we store, how we use it, or how to update your details go straight to our support team. Live chat is the fastest route — open it from any page footer. Email works if you need to attach a document or want a written record of your request.

Live Chat Open the chat bubble in the page footer and choose privacy or account data from the topic menu. Support answers in minutes during Bangladesh business hours and routes urgent data requests to the right team.
Email Support Send your privacy question or data request to the support email shown in the account settings page. Include your registered mobile number so we can verify your account and respond within two business days.
Account Settings Log in and tap the profile icon to see what data we hold — your mobile number, payment history, and marketing preferences. Update contact details or unsubscribe from messages right there without contacting support.

Common Questions About Your Data

We ask for your mobile number, a password, and your bKash or Nagad wallet details so you can deposit and withdraw. We also log your device type and IP address to secure your session.

Yes. Log in, open account settings, and scroll to the data summary section. You will see your registered mobile number, payment history, and marketing preferences. Contact support for a full export.

Open account settings, find the notifications tab, and toggle off promotional messages. Changes apply immediately. You will still get transaction confirmations and account security alerts.

No. We encrypt payment credentials and do not sell or share them with third parties. Only our payment processor sees the transaction data needed to complete your deposit or withdrawal.

We retain transaction logs and game records for a reasonable period after closure to handle disputes, answer support queries, or meet record-keeping obligations where local law applies.

Contact support via live chat or email with your registered mobile number. We will close your account, process any pending withdrawals, and delete your data within the timeframe local regulations allow.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.